Return and Shipping Policy

All orders are shipped upon confirmed payment. Delivery slot will be informed accordingly. 

It is the customer’s responsibility to make sure there is a recipient at the shipping address within the delivery window. If the third party logistics company finds no representatives to receive the goods within 10 minutes, the driver has the right to leave and the customer needs to pay a re-delivery fee of the order to Zen Cultured Goods Enterprise via online bank transfer. Amount of the delivery fee will be determined by the third party logistics company. 

Any delays in delivery caused by factors out of our control could happen and we shall not be held any responsibilities on it but should assist to track the location of the goods.

We deliver within 20km radius from Zenboocha Lab located at Seksyen 17, Petaling Jaya at a flat rate delivery fee of RM15. If you wish to deliver outside of the stated radius, kindly write to us via zenboocha@gmail.com. 

Any changes in the delivery details on the selected delivery day or a day before the delivery day is not allowed and customer will be charged a fee of RM20 to make the relevant changes.

Kindly contact us at zenboocha@gmail.com if you have any issues regarding your delivery.

 

Returns & Exchanges

All purchases made through Zen Cultured Goods Enterprise are final and there are no returns/refunds. Customers may however make an exchange, if the goods received are broken, defective or any issues you deemed unsatisfactory. Kindly keep them sealed, take a picture of the product and drop an email to zenboocha@gmail.com within 3 days from the day of receipt with your contact details, day of receipt, invoice and the description of issue. Our team should have the full discretion to decide whether or not the products should be returned and replaced. We will not accept any return of goods unless agreed specifically in writing in advance. 

If there are any refunds taking place, kindly be informed that the transfer might not take place immediately because banks may need 10 or  30 working days to process the fund. We have no control on this but we shall keep track to ensure you get your refund.

Complaints

Contact us directly by emailing to zenboocha@gmail.com if you have received a defect/broken or an incorrect item. These items may be returned to us fully at our expense.

Privacy Policy

Zen Cultured Goods Enterprise will not disclose buyer's personal information to any third party, other than order details for postage and shipping purposes.

The provision of personal information is not necessary in order to use most of this website. However, if you wish to take advantage of some specialised and/or personalised services offered under this website, you will need to provide some specific information.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at zenboocha@gmail.com.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

 Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at zenboocha@gmail.com.